| Customer Service Hours - Eastern Standard Time (EST) | |
|---|---|
| Sunday | CLOSED |
| Monday | 9:00 A.M. - 5:00 P.M. |
| Tuesday | 9:00 A.M. - 5:00 P.M. |
| Wednesday | 9:00 A.M. - 5:00 P.M. |
| Thursday | 9:00 A.M. - 5:00 P.M. |
| Friday | 9:00 A.M. - 5:00 P.M. |
| Saturday | CLOSED |
| Email Customer Service | Support@TilesDirect.net |
| Call Customer Service | 407-730-0025 |
A Team You Can Trust
Tiles Direct is a US business based on the East Coast and ships nationally. Our customer service is a small, focused group with well over 50 years of experience in tile, flooring, and design consultation, and is well-equipped and happy to help you find the perfect field tile or decorative tile for your unique project(s), When you give our customer service team a call or e-mail, you won't have to wait long to be in touch with a caring and knowledgeable expert who can advise with further product details, recommendations, specifications, order issues, and order tracking.
By Ordering Through Tiles Direct, You'll Enjoy the Benefits of:
• A wide selection of over thousands of high-quality porcelain, ceramic, glass, LVT, natural stone, cement tiles, and more
• Deep discounted prices
• Up to 6 samples free per order (customer only covers shipping)
• Sample shipping charges are also fully refunded following a subsequent $500+ order
• Convenient shipping directly to your home or business
• Attentive, friendly, highly knowledgeable customer service professionals who are a quick phone call away
and will closely follow your order from placement to delivery and beyond
What Our Customers Are Saying About tilesdirect.net (4.5 stars on TrustPilot)
I got all my tiles shipped in one piece…
"I got all my tiles shipped in one piece right to my door. I was very pleased when I opened all the boxes and saw not a single damaged tile. Lowe's couldn't even boast that."
Date of experience: December 16, 2022
Whitney was amazing
"Whitney was amazing. She double-checked my order, helped me work through an availability issue, communicated clearly about when and how the order would arrive, and then followed up the day it arrived to make sure everything was correct."
Date of experience: October 08, 2022
Wonderful company to work with!
"Wonderful company to work with. Sandy McKinney is a pleasure & a credit to her company. Excellent experience from start to finish. We ordered stacked stone for our fireplace. Sandy was very helpful during the entire process. I would highly recommend this company."
Date of experience: July 14, 2022
Give our team a call or email if we can help you achieve your dream design in any way!